In one of my graduation years, as we were soon going to be employable, the college decided to groom us in the area of Soft Skills. Some of my classmates saw it as an ennui-inviting programme, as it was held immediately after our semester end, cutting down a few days of our anticipated vacations. The training given to us during those few days regarding various aspects of corporate behaviour and etiquettes proved to be a valuable one. I can’t thank my college enough for that! During that training period, I noticed that some of my classmates hesitated to participate and communicate. They had to be compelled to speak. They were like scared lambs. Most of these introvert classmates usually did very well in the exams. But they had an aversion to any kind of participation. As a result, the training seemed to be futile for them.
I tried to surmise the
reasons of their diffidence. The primary reason was that most of them were from
vernacular schools, because of which they were not quite comfortable with
English. Some of them could be gauche or may be having stage fear, which most
of us experience. Or the fear of humiliation could be the biggest one. Though
it is said that man should learn from his mistakes, these few classmates of
mine feared to commit mistakes in the first place. I am very sure though, that
if these people were given opportunities to speak in their mother tongue, they
would be excellent and confident orators. What really matters is our outlook to
absorb and show the willingness to learn something new, no matter if one fails
initially. Attitude matters.
There are some people who
I know whose attitude towards life and learning is sanguine, while others are maudlin
and pessimistic. To elucidate, one of my friends used to view English as her
Achilles heel and therefore did not have the courage to communicate in English.
But at the same time, she was determined and ready to work upon her weaknesses.
She used to and still accosts me to learn new words and makes a note of them along
with their pronunciations. Her habit of reading English novels provided her the
ministrations to be at ease with the language. By shedding all inhibitions, she
is showing an optimistic attitude towards learning.
To give an illustration
from the corporate world, take the example of stress interviews, where
different reactions are noted for a given pressing situation or circumstance. In
life too, there are difficult times where our approach is tested. Lately I
tried to analyze two persons, let’s call them A and B for convenience sake. A
is a person has had a near-death experience. Although others were skeptical
about A’s recovery, A showed immense willpower to combat the sickness, which is
why his recovery was faster. On the other hand, B is highly valetudinarian with
minor health issues and therefore cannot enjoy life wholeheartedly. What B
lacks is a positive approach and what exists in ample is negativity. Our way of
thinking shapes our personality. There are many people,
who inspite of being blessed with all kinds of comforts and felicity, are not
happy in life. What more do they expect from life, remains a big question. Such
people are never satisfied and are constantly found bemoaning, ultimately
affecting their mental health. There are others, who fight all odds and succeed
in their lives. It is all about how you perceive situations in your life. A
SWOT Analysis of Life needs to be done to ensure long lasting happiness. From
my personal experience, practising Yoga and Meditation conduce to channelize a
person’s idiosyncrasy on a correct path.
Another aspect which we
should consider is our behaviour towards people. Remember, “As you sow, so
shall you reap”. It does not cost anything to be polite to people or to exude a
smile or kindly gestures. Sadly, some people do not understand this. Human behaviour
differs depending upon the atmosphere the person grows up in and also the
economic and social conditions. For example, most of the times, while travelling
by a bus, I notice that the conductors yell at the passengers for not giving an
exact change or any other issue and the heated argument that follows, seems
endless. In each case, the parties to be blamed are different. I am sure each
one of us has faced episodes of cantankerous travelers in train compartments.
Or, I have seen certain people who get a wicked pleasure to cause trouble to
the helpless and put them in predicaments. Sometimes in small shops, the
shopkeepers behave curtly with the customers, as if they are doing the
customers a favour. In one of the banks, I read this beautiful quote by Mahatma
Gandhi “A customer is the most important
visitor on our premises…..We are not doing consumer a favour by serving him. He
is doing us a favour by giving us an opportunity to do so.” Perhaps these
rude shopkeepers have forgotten that. The reason why service industry
flourishes these days is because good savoir faire is maintained towards
customers. Of course all this forms part of the price which we pay for the
services, but a person like me derives satisfaction not only from the service or
product offered, but also from the hospitality. I wish if all people were this
polite, courteous and sensitive towards others in daily lives.
Attitude and behavior
of a person go hand in hand. It is the attitude which builds a person’s
personality which reflects in his or her behavior. From the number of people I interacted
with, I came to a conclusion that complacent persons find no reason to hurt
others, while some who have a never- satisfying avarice spoil their own lives
and also try to create obstacles for sincere people around them. To quote in
mathematical parlance, attitude is directly proportional to behavior. There are
difficult times, where our approach is tested, similar to a stress interview.
From some of my past experiences, I have learnt that maintaining composure in
such times and trying to overcome the problem, without getting dejected is the
best solution. We should not let these situations steal from us the zest for
life. Living life buoyantly, accepting the challenges in our ways with
intrepidity, caring and valuing people’s feelings, I believe, builds up a
charismatic and audacious personality.